Shipping and Delivery
WHEREVER YOU ARE, WE DO FREE SHIPPING TO YOU!
All of our apparel products are specially handmade after you placed your order.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Our customers do not have to wait, sometimes the order would be shipped from our manufacturer to customer directly in order to save shipping time. The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 1-2 days after the order is placed.
Note: For customized apparel products, after you placed your order, we do printing, cutting and then sewing to ensure the design is perfect. so please allow us 3-5 days to get our tasks done then we will ship and update you a tracking number.
- Shipping time: This refers to the time it takes for items to be shipped from our manufacturer to the destination.
- For domestic orders, please allow 1-3 weeks from the time you place your order to receive your purchase.
- For international orders, the time to receive your purchase may vary depending on the country. But we guarantee that your purchase will reach you in at most 2-5 weeks from the time you place your order.
Note: We also offer fast delivery by DHL, FedEx…(less than 1 week delivery), but you need to pay shipping fee.
When you order 2 or more products, sometimes they will come in different parts, due to the lacking of products in our store. But we promise your purchases will reach to you without any lost. If you need some clarifications please let us know at [email protected] and we’ll be happy to help.
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Returns and Refund Policy
No Hassle Returns and Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) :
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]eauteepod.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected], then then we will take care of you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should E-MAIL TO US FIRST – then we will give the direction on returning your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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